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  • Member of Cumbria Tourism
  • Self-assessed Accessibility Information

Shop, free entry




If you're travelling to Lakeland in Windermere for a specific product, please telephone us beforehand on 015394 88100 to check availability.

Our flagship store holds the latest retail technology to offer you the very best shopping experience. At the centre of the 12,200 sq. ft. store, lies a state of the art kitchen where you can watch product demonstrations and get ‘hands on’ with the newest and most innovative products on the market.

Our store is light, bright, and home to thousands of can't-live-without kitchen products as well as solutions for all around the home, seasonal essentials and gifts. In store there's a staggering number of products waiting to be discovered, including: over 1,500 pieces of bakeware, enough kitchen foil and clingfilm to stretch all the way around Lake Windermere and enough Clean Shower to bring a sparkling shine to the shower in every single holiday property in the Lake District!

Our First Floor Café is the perfect spot to take a break from shopping. Open and airy, it’s a lovely spot to take in panoramic views of the Lakeland Fells while you relax over coffee and cake or tuck into a delicious lunch

We're right next to Windermere train/bus station, which is handy for those of you who prefer to use public transport – after all, it’s a brilliant way to enjoy the views without having to worry about parking.

The 'customer info point' (located next to the stairs) is the font of all Lakeland knowledge: here you can find out about product availability and instantly locate the items on your shopping list. If the 'First Floor' Cafés busy you don't have to queue - we'll give you a pager which buzzes to let you know when your table is free, so you can relax and browse while you wait. Please note that we do not take advance bookings by phone.

For those of you who can't be away from the web for too long, we have free wi-fi, which means you can surf to your heart's content - no charge and no time limit!

We have a large car park with plenty of spaces where you can park for free, however please be aware that this can fill up very quickly, especially during the holidays! More than a car-full? If you are a planning a group visit to the store, the good news is that we can fit mini-buses into the carpark, and can now take bookings for coach parties visiting the English Lake District on Saturdays and Sundays.

Please note
All enquiries, mail orders and catalogue requests are handled by our friendly and knowledgeable colleagues at our Windermere headquarters. They're available to help you on 015394 88100.

Opening details

Please visit for our opening times


Free entry


  • Baby changing facilitiesBaby changing facilities
  • Credit cards accepted (no fee)Credit cards accepted (no fee)
  • Disabled toiletsDisabled toilets
  • On-site cateringOn-site catering
  • On-site light refreshmentsOn-site light refreshments
  • Public toiletsPublic toilets
  • Regional Tourist Board MemberRegional Tourist Board Member
  • Accepts groupsAccepts groups

Lakeland’s flagship store in Windermere is home to thousands of can’t-live-without kitchen and homeware products. Experts in cooking, baking, cleaning and laundry, watch live product demonstrations in-store and enjoy the tasty treats the First Floor Cafe has to offer. Great rain or shine. Must-have gifts and gadgets. Soft play area for kids.


Alexandra Buildings,
LA23 1BQ


Plan route to Lakeland using Google mapsPlan route using Google maps

Map reference: SD 415985  Lat: 54.37941 Long: -2.90199

Turn left immediately as you approach Windermere from the A591 from Kendal.

Parking: free

Self-Assessed Accessibility Details


  • YesDesignated parking for shoppers with disabilities
    • YesWithin 50 metres approx. of entrance
  • YesDrop-off point for shoppers outside entrance


  • YesLevel access on one floor throughout
  • YesAccess to other levels by lift
  • YesAccess to a specially adapted public toilet suitable for wheelchair users
  • Yesgood contrast between the floor and walls
  • YesContrast markings on clear surfaces such as glass doors
  • YesPublic toilet suitable for wheelchair users
  • YesBaby changing facilities
  • YesHearing loop installed in public areas
  • YesLow counter at the till for wheelchair users


  • YesSeating available throughout the facility at appropriate intervals for shoppers with limited mobility
  • YesContrast markings on clear surfaces such as glass doors
  • YesWheelchairs provided
    • YesFree
  • YesRoutes / aisles throughout the facility suitable for wheelchair users or visitors with limited mobility


  • YesAutomatic door at the main entrance


  • YesLevel access (no steps/thresholds) or access by ramp or lift to restaurant / cafe
  • YesGood contrast between the floor and walls
  • Restaurant / cafe provide meals for visitors with special dietary requirements:
    • YesSugar free (diabetic)
    • YesGluten free (coeliacs)
    • YesLactose free (dairy free)
    • YesLow potassium
    • YesLow sodium
    • YesNut free
    • YesAdditive free
    • YesOrganic
    • YesVegetarian
    • YesVegan
  • YesSeating suitable for wheelchair users, ie moveable and good height for person sitting in a wheelchair
  • YesHigh chairs for children
  • YesChildren's menu


We can offer individual guides for blind visitors. Most things can be accommodated as our building has designed to be disability friendly. We would recommend customers to call in advance if they need further help. We’ll happily do our best to ensure you have a pleasant visit

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