Lowbyer Manor Country House
Guest House with 9 rooms £24-£45 pppnb
GREEN TOURISM GOLD AA 4 STAR GUEST ACCOMMODATION, AA BREAKFAST
- Hexham Road
- CA9 3JX
Tel: 01434 381230
Fax: 01434 381425
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03 August 2012
Unfortunately we had to cancel one night. We knew we would not get a refund but it cost us more than if we had not cancelled because we were charged the room price lees discount. We should not have cancelled but just left early as then we would have had the discount.
Reply from Lowbyer Manor Country Houseat 03/08/2012 11:24:17
Thank you very much for your feedback. though we did not show that the cancellation fee had included the discount, please be assured that the 10% discount was applied to your whole bill and so it cost exactly what it would have done whether or not you had stayed and not a penny more. If you wish to check this please compare the cost quoted at the time of booking, thank you.