Fairfield House and Gardens

Guest House with 10 rooms £79-£155 prpnb

AA 4 GOLD STAR GUEST HOUSE, AA BREAKFAST

  • Brantfell Road
  • Bowness-on-Windermere
  • Windermere
  • Cumbria
  • LA23 3AE

Tel: 015394 46565

Fax: 015394 46564

    Young Couple Mr Kristian Mark Eaves
    Maidenhead, Berkshire, United Kingdom
    12 January 2012
    Rated as 3 out of 5

    “Need to improve customer service, otherwise 4 star”

    Accommodation was clean and well positioned for Bowness centre. Initial check-in with gentleman owner was good. Breakfast was excellent although co-owner was short with my wife when she asked for toast and an egg instead of cooked breakfast - not necessary! She also clearly made other guests feel unwelcome because they had requested to sit together and she did not know this and did not handle the situation well. We were given the OPTION of paying the final bill during our stay but decided to settle at check-out, where I was met with the co-owner who at first said she was too busy to handle the request (there was no-one else there). I came back later to a lecture about not being able to afford extra staff to manage check-out, etc, etc. Then the card reader did not work, and she said "well you'll have to come back later when my husband is back" and started to leave the reception area. I then suggested as I had a 300 mile journey to do, could she not use my CC details that I used to reserve the room. Yes was the answer but with an additional charge for using a CC. I agreed but found this unjust as this was their issue not the customer. Also in their paperwork they state that the charge is for the use of AMEX - my CC is not an AMEX and I have been charged the extra! In summary, the guest house itself is a real positive and all the other staff are very polite and accommodating but after our experience with said co-owner it makes you wonder why she is in the hospitality business and we are unlikely to stay here again.

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